Now you can change your flight details or rebook your flights for free, as long as you do it within 24 hours of ticket purchase.
Picked the wrong dates or mixed up your destinations? Cebu Pacific will let you rebook or change details on your bookings for free—as long as you do it within 24 hours from the time of ticket purchase.
Rebooking and penalty fees have been waived since August 1, 2017. Prior to that, passengers who make changes to their bookings such as flight dates and sequences were required to pay the P1,500 rebooking fee for domestic flights, or P2,300 and P2,800 for short haul and long haul international flights, respectively.
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While the rebooking and cancellation fees are waived, however, passengers who make such flight changes will still need to shoulder the fare difference. The waiver on the rebooking and cancellations fees may be requested through Cebu Pacific travel agents, ticket offices and the call center.
Add-ons such as seat reservation, baggage allowance and pre-order meals are also fully transferable to other guests and flights at no extra cost.
“We are in the thick of reviewing our processes to see how we can improve our service to all passengers and make it easier for everyJuan to fly. Rebooking and cancellation fees have been a key concern for passengers, especially those who have been able to avail of low fares. This will benefit them as it truly makes flying with Cebu Pacific more affordable,” said Atty. JR Mantaring, Vice President for Corporate Affairs of Cebu Pacific.